Return Policy

# Entle Kiddies Hair Products – Returns & Refund Policy

 

 

 

 

**Effective Date:** 30 July 2026

 

 

 

 

 

At **Entle Kiddies Hair Products**, customer satisfaction is important to us. We take great care to ensure that every product reaches you in excellent condition. As our products are personal hair care items, we follow strict hygiene and safety standards.

 

 

 

 

 

## 1. Return Eligibility

 

 

 

 

 

You may request a return or exchange if:

 

 

 

 

 

* You received the wrong product.

 

 

* Your product arrived damaged or defective.

 

 

* Your order is incomplete.

 

 

 

 

 

Please notify us within **48 hours** of receiving your order.

 

 

 

 

 

## 2. Non-Returnable Items

 

 

 

 

 

For hygiene and safety reasons, we cannot accept returns or exchanges for:

 

 

 

 

 

* Opened or used hair products.

 

 

* Products with broken seals or damaged packaging.

 

 

* Products that have been altered or tampered with.

 

 

* Products damaged due to misuse, improper storage, or incorrect application.

 

 

 

 

 

## 3. Defective or Damaged Products

 

 

 

 

 

If you receive a damaged or defective product, please contact us within **48 hours** and provide:

 

 

 

 

 

* Your order number or proof of purchase.

 

 

* Clear photographs of the product and packaging.

 

 

* A brief description of the issue.

 

 

 

 

 

Once your claim has been assessed and approved, we will replace the product or issue a refund where applicable.

 

 

 

 

 

## 4. Incorrect Orders

 

 

 

 

 

If we accidentally send you the wrong product, we will arrange for the correct product to be sent to you at no additional cost after the incorrect item has been returned.

 

 

 

 

 

## 5. Refunds

 

 

 

 

 

Approved refunds will be processed using the original payment method within **7–10 business days** after the returned product has been inspected.

 

 

 

 

 

Shipping fees are non-refundable unless the return is due to our error or a defective product.

 

 

 

 

 

## 6. Exchanges

 

 

 

 

 

We only replace products that are:

 

 

 

 

 

* Damaged or defective.

 

 

* Incorrectly supplied.

 

 

 

 

 

Exchanges are subject to product availability.

 

 

 

 

 

## 7. Consumer Rights

 

 

 

 

 

This Returns & Refund Policy does not limit your rights under the **Consumer Protection Act, 2008 (Act 68 of 2008)** of South Africa.

 

 

 

 

 

## 8. Contact Us

 

 

 

 

 

For all return, refund or exchange enquiries, please contact:

 

 

 

 

 

**Entle Kiddies Hair Products**

 

 

 

 

 

📧 Email: info@entlekiddies.co.za

 

 

 

 

🌐 Website: [www.entlekiddies.co.za](http://www.entlekiddies.co.za)

 

 

 

 

 

Please include your order number, contact details, and photographs (where applicable) to help us process your request as quickly as possible.

 

 

 

 

 

Thank you for choosing **Entle Kiddies Hair Products – Beautiful Inside Out.**